We make every effort to personally visit each hotel we sell. However, due to the sheer volume of hotels we feature this is not always possible. In these circumstances, we carry out comprehensive research using a variety of sources including customer feedback and independent reviews to ensure our rating reflects the true value and quality of the hotel. We are committed to ensuring hotel ratings are accurate and objective.

Amenity information is supplied to us by the thousands of hotels throughout the world with whom we work. Please check the description of the hotel you choose to ensure the facility/facilities you require are appropriate for your needs. If you find that a facility advertised at the time of booking is not available during your stay and you have not been advised, please get in touch with our Customer Services team so we can amend the hotel description on our site.